Privacy Center

Privacy Policy

At MediPlug, we are committed to protecting your personal and health information. Our policy outlines how we handle your data with the highest security standards.

Privacy at a Glance

We know privacy matters—especially in healthcare. Here’s a simple summary of how MediPlug handles your data:

What we collect

We collect basic personal details like:

Name
Date of birth
Phone number

We also collect limited app usage data.

Health information

We do not store your health records
Any health information is securely accessed in real-time from your practice’s system

Location

We do not track you continuously
We only check your location when you check in, to confirm you're near the practice

Security

Encryption (TLS & AES-256)
Secure login with OTP verification
Systems certified by a CREST-certified security company

AU Data storage

All data is stored securely in Australia.

What we don’t do

We do not sell your data
We do not store sensitive health information

Data retention

We only keep your data as long as necessary or required by law.

Your rights

Access your data
Request corrections
Contact us anytime for help

Support

Available via app or website
We usually respond within 48 hours (weekdays)

For complete legally binding details, refer to the full legal policy below.

1Introduction

DigitalTab Pty Ltd (“we”, “us”, “our”) operates MediPlug which is designed in line with the Australian Privacy Act and follows key Australian Privacy Principles (APPs), ensuring personal information is handled securely and responsibly.

2About MediPlug

MediPlug is a digital platform that enables interaction between patients and healthcare practices, including:

Patient mobile applications
Practice Surgery Admin Portal

3Types of Users

Patients

Individuals use MediPlug to interact with their healthcare providers.

Practice Staff

Authorised personnel managing MediPlug settings through the Surgery Admin Portal.

4Personal Information We Collect

We may collect:

Personal Details

First name and last name
Date of birth
Phone number

Usage & Technical Data

Device and app usage information
System logs and interaction data

Location Data

Collected only at the time of check-in
Used to verify proximity to a healthcare practice
Not continuously tracked or stored

5Health Information

MediPlug does not store sensitive health information.

Health-related data is retrieved in real-time from the healthcare practice’s system and remains under the control of the healthcare provider.

6How We Collect Information

Directly from users
From healthcare practices for verification
Automatically through system usage logs

7Identity Verification

We use a two-step verification process:

Matching personal details (name and date of birth)
One-time password (OTP) sent to the registered phone number

8Use of Personal Information

We use information to:

Provide and operate MediPlug features
Facilitate communication with healthcare providers
Verify identity
Improve platform functionality
Meet legal and regulatory obligations

We do not sell personal or health information.

9Disclosure of Information

We may disclose personal information:

To the relevant healthcare practice
To service providers supporting our platform
Where required by law

All third parties are bound by confidentiality and privacy obligations.

10Data Storage and Security

All production systems are hosted in Australia and store data within Australian infrastructure.

Security measures include:

Encryption in transit (TLS)
Encryption at rest (AES-256)
Access control and authentication systems
Ongoing monitoring and security reviews

MediPlug has undergone security assessment by a CREST-certified security company, aligning with recognized security standards.

11Data Retention

We retain personal information:

Only as long as necessary to deliver services
Or as required by applicable laws

12Data Breaches

In the event of a data breach likely to cause serious harm, we will:

Investigate and contain the breach
Take corrective action
Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme

13Your Rights

You have the right to:

Access your personal information
Request corrections
Make a privacy complaint

Requests will be handled within a reasonable timeframe.

14Contact & Complaints

You can contact us via:

MediPlug app support
Website contact form
Email support

We aim to respond within 48 hours during weekdays.

If you are not satisfied with our response to your privacy concern or complaint, you may contact the Office of the Australian Information Commissioner.

15Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website and/or app.

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